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FAQ

Q:How long does shipping take?

A:The shipping time will vary based on where you are located and whether the product you order is in stock.We will notify you the estimated delivery time of your item.If your items is in stock,we will deliver it to you within 5-7 working days.

Q:Do we issue REFUNDS or EXCHANGES?

A:All sales are Final.There are no returns/exchanges allowed unless wrong shoe size was received. If you received the wrong item,or there is a problem with the quality,you may return your shoes as long as its in unworn condition within 5 days of receiving your shoes.Please make sure to send back all accessories and box or an exchange will be void.Contact our customer service to receive an authorization number for directions on how to send the item back.

Q:I am looking for christian louboutin goods that are not listed on your site,can you provide them?

A:If you are looking for christian louboutin goods we don't list on our site. Please click contact with us with a picture,a serial number or the model number of the goods.The more details given, the easier and quicker to locate the shoes in the factory.

Q:How do you ensure your products after I finish payment?

A:Within 2 working days after you finish payment,we will send detailed list which is including:order number,payment time,tracking number of the express,payment sum, products' name purchased,and amount,expiration date,probably deliver time.

Q:Do I need to have paypal account in order to buy from you?

A:No, you do not need a PayPal account in order to buy from us.You can use all major credit cards even if you do not have a PayPal account.

Q:How to track my order status?

A:We'll send you tracking number to your register mail in 2 days after order made,or login your account to find the order number if you did not find it in mail.

Q:Where do you ship and what are your shipping rates?

A:We will provide you with tracking number via e-mail once your shoes have been shipped.We highly suggest that you place your order at least 4 weeks before any major holiday to allow enough time for delivery.

Q:How about the delay?

A:The delay doesn't happen often.But if there is any significant delay with your order we will contact you immediately.We will keep contacting you from the time your order is placed. When your shoes is sent out,we will provide you with a shipment tracking number at our own discretion.This tracking number will automatically be emailed to you.Meanwhile,you will receive our notification.So you do not have to email us asking if your package has been shipped.

Q:How about the shipping fee?

A:Then you will know that well.Our price and shipping cost is so reasonable. The larger order the bigger discount.

Q:Do your price can be Negotiable?

A:All the prices is negotiable,the price is according to your Order quantity.The more you order,the lower prices you will get.To get your special quotation, please submit your order by e-mail or online chat window,and our sales representative will get back to you with the quotation.

Q:Do I pay for safely?

A:All payments are safe. Shopping on our website,you need not worry about security of your credit card, we protect security of your online information.

Q:Do you have any additional sizes?

A:We only have sizes which are listed on site.

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